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Vitamins and Beauty by Geneva Health and Nutrition
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Customer Service FAQ

Below, you will find answers to Frequently Asked Questions. If your question is not answered here, click here to Contact Us.

100% Satisfaction Money-Back Guarantee

At VitaminsAndBeauty.com, we stand behind the quality and effectiveness of every product that we sell. If you are dissatisfied for any reason, you may return the unused portion of your product for a full refund within 90 days of purchase.

Return Policy

To return product for a refund, please call us for a return authorization and to make arrangements for the refund. We will request that you return the unused portion of the product purchased to us at VitaminsAndBeauty.com Returns c/o Geneva Health & Nutrition, 961 Park Center Drive, Vista, California 92081. A refund request must be made within 90 days of purchase; requests after 90 days will be honored at the discretion of VitaminsAndBeauty.com. Once the returned product has been received, please allow 30 days for the refund transaction post to your credit card account. If you paid by check, we will issue a refund check by return mail. Your refund will be less original shipping charges, unless the return is the result of an error on our part, in which case we will refund the original purchase including shipping and make arrangements for the return of product at our expense.

Special Discounts Available

If you are interested in ordering a quantity of 12 or more of any given single item, we may offer an unadvertised extra quantity discount! Please don't hesitate to call and inquire.

Checks, Money Orders, C.O.D.

If you prefer to mail a check or money order, or if you prefer to arrange a C.O.D. order, please call our customer service line. If you pay by personal check, we reserve the right to hold your order until the check clears your bank account.

Credit Cards

Credit CardsWe accept: Visa, Mastercard, American Express, and Discover.
At this time, we do not charge a surcharge for the use of credit cards.

Order Tracking

You will receive an order confirmation email within 24 hours of placing your order online. This email will provide you with the shipping confirmation numbers necessary to locate your order.

If your order was placed by phone, and you wish to receive order status, please call our Customer Care Center for assistance in tracking your package.

Sales Tax

Order size is calculated before tax. A sales tax of 8.25% is collected for shipments to an address in the state of California.

Customer Account / Profile

Please note that if you have previously ordered from our Geneva Health & Nutrition web site (www.geneva-health.com), your customer record and order history remains intact with our company, since VitaminsAndBeauty.com uses the same shopping cart system. You are basically ordering as you did before, but now with a larger spectrum of products to choose from! Same company, but with a new interface!

For new or returning customers, you may choose to have your address/phone information saved in our shopping cart. When you press the "Checkout" button to finalize your order, you will have the choice to "Create A Customer Profile" by entering your e-mail address and a password. At subsequent visits to our site, you can simply enter your e-mail address and password in the "Existing Customer Profile" fields to have our system pull up your address and phone number for ease of order entry. We do NOT save credit card information as part of your profile. You can also choose "Express Checkout" to process your order without using an existing profile.

Email Newsletter

Our free email newsletter, usually sent on a monthly basis, is a great way to keep up on new products and special offers. Each newsletter will have offers and coupon codes available only to subscribers and not found on our web site. Click here to subscribe, or to choose to unsubscribe.

Transaction Security Methods

At VitaminAndBeauty.com our customers' security is very important. We support the Internet standard of Secure Socket Layers (SSL) to ensure that the transmission of your sensitive payment information cannot be intercepted or decoded. To confirm that your order is being placed on a Secure Socket Layer, there are visual clues displayed by your browser.

  • First, you will notice the "http" in your browser's URL location field has changed to "https".
  • Firefox users: you will see a closed lock icon located in the lower right corner of the browser window.
  • Internet Explorer users: you will see a closed lock icon located in the lower right corner of the browser window.
  • Safari users: you will see a closed lock icon located in the top right corner of the browser window.

The VitaminsAndBeauty.com website will display these visual clues to reassure you that your payment information is being transferred securely online.

Privacy Policy  |  Legal Statement  |  Copyright © 2011 Geneva Health & Nutrition, LLC. All rights reserved.

The information on this site is for informational purposes only and is not intended as a substitute for advice from your physician
or other healthcare professionals or any information contained on or in any product label or packaging.